Customer Service

Shipping and Handling

Shipping and Handling Charge
Unfortunately, we will not refund shipping and handling charges unless the product is defective or we ship the wrong product. The customer shall bear the shipping and handling charges for canceling the order or refusing to accept the goods. If you insist on refusing to accept the goods, a 20% cost fee will be charged.
How is the shipping charge?
Our shipping charge depends on the weight of products, delivery destination and service level.
How about our delivery service?
We have cooperation with many shipping carriers. We will choose the most suitable carrier for you.

Order and Reorder

Will I see my total cost before payment?
Yes. Your total cost, including estimated freight, will be displayed before you pay.
Can I change or cancel the order?
Custom Printed Products:
If you want to change or cancel the order, please contact us first.
1. If your customized product has been printed, you cannot cancel the printed product.
2. If your customized product has not been printed, you need to contact us quickly to help you change your order.
Standard products:
1. If your order has been shipped, you cannot cancel or change the order.
Can I personalize my product with my information?
Yes. We have two ways: one is the online designer mode, and the other is the real designer cooperation to help you realize personalization.
What should I do if I want to customize the product?
Please do not hesitate to contact us by send mail to [email protected] In this way, you will get faster and more convenient services.
Can I reorder the previous order?
Yes. You can reorder through the previous order, or you can find the previous design under your online designer account.

Security of Our Sites

Is it safe to use credit card?
All your transactions are safe. The security server software (SSL) we use fully complies with industry standards. It is one of the best software available for secure business transactions today. It encrypts all your personal information, including credit card number, name and address. Therefore, information will not be disclosed when it is transmitted over the Internet.

My Account / Login

What if I forget my password?
1. Click login > Forget password
2. Enter your email address in the email field.
3. Check your email inbox. For security reasons, we will send you a link via email to complete the password reset process.
What payment methods can I use?
We accept the following payment methods on our secure site:
PayPal, VISA, Mastercard
All our transactions are safe.
Do you provide receipts or invoices?
We do not provide receipts by default. Invoices will not be included in the shipping package. Therefore, the recipient of the package cannot see the pricing and billing information. However, if you need your product receipt, you can contact us by email.

Contact Us

Where can I ask for help?
It's my honor to help you. If you have any questions, please don't hesitate to contact me. You can chat with me online or send email to [email protected] We look forward to communicating with you.

How to enjoy design services?

You can complete your design through online designer or contact designer. Either way is very convenient to meet your needs.